All Goods must be paid for in full before dispatch.
Personal cheques can be accepted but must have been cleared in our bank before dispatch.
All Goods must be signed for on receipt of delivery. The driver will wait while you check that your stove has been delivered in perfect condition.
No complaints about damaged Goods will be handled if we hold a signature as proof of perfect delivery
We are not responsible for faults that may occur with your Goods due to negligent fitting. We recommend that a qualified HETAS installer does this for you and follows all the correct installation guidelines so that you can enjoy your Goods to the maximum.
Manufacturers’ faults are not our responsibility but we will, however, try our very best to support a problem you may have with faulty Goods. All of our goods come with a manufacturer’s warranty. Couriers do not deliver Goods to second-floor premises or any property that will cause undue hardship to the delivery driver. You must inform us if you think that your delivery will prove difficult.
All deliveries are sent from the warehouse in Portlaoise Ireland, plus some Kratki stove orders are sent directly from Kratki Poland.