Returns or Cancellation of your Product:
If Goods have already been delivered to you, you have a period of 7 days in which you may cancel and return your product.
To cancel a contract, you must contact us in writing by sending an email to laoisstone@gmail.com
We will process the refund due to you as soon as possible, and in any case, within 30 days of the day on which you emailed us notice of cancellation.
Returns and Exchange Policy
Laois Stone and Stoves will return or exchange standard stock items that are in new condition. There is a 14 consecutive day cooling off period whereby standard stock products may be returned. After 7 consecutive days, we will impose a 15% handling and re-stocking charge on items returned or exchanged. All items must be accompanied by the returns form available online, evidence of original purchase from Laois Stone and Stoves, and in the original undamaged packaging.
Goods that are non-stock items and goods which have been specially ordered will not normally be accepted by way of return for credit.
(a) Standard Stock Products
Laois Stone and Stoves shall not be obliged to accept normal stock goods returned for credit but may at its absolute discretion do so.
In the case of delivered orders, the cooling-off period begins at the point of delivery. In the case of orders collected at Laois Stone and Stoves, the cooling-off period begins at the point of collection.
All such goods returned for credit must be accompanied by evidence of original purchase from Laois Stone and Stoves and in the original undamaged packaging.
Any goods which are returned for credit shall not be regarded as having been accepted by Laois Stone and Stoves until Laois Stone and Stoves have issued a formal credit note through the channels laid down for such transactions.
The uplifting by Laois Stone and Stoves’ own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by Laois Stone and Stoves of liability for credit.
The goods returning to Laois Stone and Stoves by the customer’s own courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all goods returned. Returns will not be accepted without prior acknowledgement from Laois Stone and Stoves. Returns must be accompanied by all relevant customer contact details and the Laois Stone and Stoves Returns Form (NOTE: Attach Returns Form to all Returns, Download form HERE). If the goods are damaged upon arrival at the Laois Stone and Stoves warehouse or showroom, Laois Stone and Stoves will contact the customer directly to enable the customer to make a claim against their own courier.
Laois Stone and Stoves strongly advise all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt, Laois Stone and Stoves will not refund or exchange the goods and the customer may still be subject to a handling fee.
NOTE: Original purchase delivery and/or return Fee is NOT refundable.
(b) Specially Made Products
Products that have been specially made may not be returned under any circumstances.
(c) Non-Standard Products
Items not stocked by Laois Stone and Stoves but standard to our suppliers will be accepted for a return only if they have been authorized for onward return to the supplier and must be accompanied by evidence of original purchase from Laois Stone and Stoves in the original undamaged packaging.
Any goods which are returned for credit shall not be regarded as having been accepted by Laois Stone and Stoves until Laois Stone and Stoves have issued a formal credit note through the channels laid down for such transactions.
Any credit given in such circumstances will be net of both our own and the supplier’s restocking charges and delivery cost to the country of origin if goods were sent for the customer from outside ROI.